There are two ways to reset your outdoor camera.

Please note that factory resetting erases all camera credentials and WiFi information, and you will need to set them up again in the app when you reconnect the camera to your system. With outdoor cameras, camera credentials and WiFi information can only be initially set up via the use of a data cable which connects the camera to your router.

Using the reset button

With the camera powered up, simply press and hold the white reset button for 15 seconds and then release. The reset button is located at the end of one of the 3 cables that comes from the camera, as shown in the below picture.

You will need to wait 1-2 minutes for the camera to reboot. 

Using Software

If your camera is already fixed on the wall, then you can reset it by going into the camera's back end setting via a web browser. This is quite simple to do. First you will need to find the cameras IP address so that you can enter this into a web broswer on a computer or smart phone that is in the same network as the camera. You'll also need to know the camera's username and password. (The default username is ‘admin’ and password is ‘123456’. If you have changed the camera's credentials then you will need to enter these new details.)

To find the IP address, you can either use the Camera Diagnose tool in the CleverLoop app. Camera Diagnose is found by pressing the menu icon on the top left of the app home screen, then pressing Settings > Camera Diagnose. Once you find the IP Address using Camera Diagnose, then you enter this address into a browser and follow steps 4 to 6 below.

There is also some software you can put on a computer if you want to find out the IP address using a technique other than Camera Diagnose. To use this software, please choose to download the software based on your operating system and then follow steps 1 to 6 below.

For Windows, please download the software as this attachment.

For Mac OS, please download the software as this attachment.

  1. Download and install the SearchPro software in your computer
  2. Make sure the search mode is 'SmartP2P' and click 'Search' button next to it.
  3. You should now be able to see all the cameras on your network. Select the one that you want to connect to WiFi then press ‘Browse’. The names of each camera are on the sticker on the back of your camera.
  4. A web page should pop up asking you for the camera’s username and password. The default username is ‘admin’ and password is ‘123456’. If you have changed the camera's credentials then you will need to enter these new details.
  5. Click ‘Setup’ -> ‘System’ on the left column -> ‘Maintenance
  6. Click 'Restore to Default' and wait 1-2 minutes, for the camera to reboot.