Support

User Manual and Quickstart guides 2

• User Manual Download
• A quick guide to using your CleverLoop

Installing CleverLoop app 7

• How to activate your account
• Android App: Downloading the CleverLoop Android app
• Apple iOS app: Downloading the CleverLoop iOS app
• One account per device
• Disable CleverLoop Notifications on Android devices

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Base Station Setup 2

• Tips for setting up multiple Base Stations
• Setting up Cleverloop in more complex network systems

Camera Setup 3

• Setting up your cameras on the CleverLoop app
• Setting up a camera WiFi connection using the 'Camera Diagnose' function
• Camera won't connect over WiFi?

Other setup questions 5

• What to do when you see the message "Missing SD card"
• Add new account / user to the same Base Station
• What to do when you are updating your router
• Adding more Base Stations under one account
• How to Format an SD Card

Camera Placement 7

• Camera Placement
• 3 ways to get power and data to and from outdoor cameras
• Mounting outdoor cameras
• Mounting indoor cameras
• LED reflection towards window at night

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PoE (Power Over Ethernet) 2

• Powering an outdoor camera using Power-over-Ethernet (PoE)
• Choosing the right PoE accessory for an Indoor camera

HomePlug/ Power Adapter 1

• Introducing HomePlug/Power Adapter

Main Page 3

• User Management Button
• Camera Status Bar
• Work Mode Control Button

Base Station Setting Page 4

• Set your Base Station's Location/ Geofencing Range
• Resetting CleverLoop to Factory Settings
• Removing an Account from a Base Station
• Change Base Station Password

Historical Video Page 3

• Download video clips/GIF file from the app to your cellphone
• Live view in landscape orientation
• Delete single video clip from app

Historical Video List Page 2

• Deleting batches of video clips from the app
• Mark batch video as Read

Camera Setting Page 8

• Fine Tune Smart Detection
• Enable HD Video
• Automatic Camera IR (Night Vision)
• Moving your camera's location? Press 'Forget All Learned Patterns'
• WiFi Connection Configuration

View all 8

Versions of Android App 1

• Versions of Android App

The alerts system 1

• How the alert system works

Auto-Arm, Geofencing, Scheduling 5

• Geofencing introduction and setup guide
• Geofencing with multiple users
• Scheduling inactive times for your security system
• Schedule overnight inactive times
• Schedule Active Working Times

Continuous Recording and Cloud Backup 7

• Local and cloud storage options for video
• Using external storage for continuous recording
• Adjusting the resolution of recorded footage
• Backup Alerts to Cloud
• How to disable cloud backup

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Base Station Issues 3

• Troubleshooting an offline Base Station
• Base station overheating
• Base Station not generating alerts

Camera Issues 6

• Troubleshooting adding cameras to your system
• Troubleshooting POE connected cameras
• A camera goes offline while in use
• All cameras go offline while in use, or after a power outage
• Camera goes on and offline regularly (WiFi connected)

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Network Errors 2

• What to do when seeing 'Network Errors'?
• Will my Base Station still work after it loses its internet connection?

Clever Learning Related 3

• CleverLoop not learning your environment
• Indoor mode or outdoor mode?
• How to reduce false alerts generated by rain, snow, insects or spider webs

Geofencing Related 2

• Geofencing issues checklist
• Devices that don't support Geofencing

Continuous Storage 2

• Continuous Storage Video Stream Corrupted
• Hard Drive not recognised by Base Station.

Searching camera IP addresses 2

• Search Camera IP addresses (Windows)
• Search Camera IP addresses (Mac OS)

Resetting cameras 2

• Resetting indoor cameras to factory default settings
• Resetting outdoor cameras to factory default settings

Other issues 2

• What to do when the indoor camera image appears out of focus
• How can I test if the outdoor camera is working?

Software to View Cameras on Desktops 2

• View your cameras locally/remotely using a Windows computer
• View your cameras locally/remotely using a Mac computer

Camera Firmware Update (Outdoor and X-Series Indoor Cameras) 6

• Check your camera firmware version (For X series indoor camera and outdoor camera only)
• Camera Firmware Update from 0034 to 0037
• Camera Firmware Update from 0035 to 0037
• Camera Firmware Update from 0037 to 0037P1
• Camera Firmware Update from 0037P1/0038 to 0039CL

View all 6

Hardware Incompatability 1

• Routers and modems